How to sell your Rolex to ELITO
Are you thinking of selling your watch? If you choose ELITO, you can expect to work with an honest, transparant team of watch lovers. Below, you’ll find more info on our process, answers to frequently asked questions and a form to submit your request. Feel free to contact us if you have more questions.
How does it work?
1. Get a free offer
Submit all necessary specifications about the watch you want to sell using the form. We will then make you an offer asap.
2. Ship your watch
If you accept our offer, we will send you free, fully insured FedEx labels, so you can send us your watch safely.
3. Get paid
After inspection and acceptance of the final offer, you will be paid within 2-3 business days by check or trade-in offer.
Submit your request
How can I get an offer?
Fill out the form and as much details as possible and we will contact you buy email or by phone asap. Once we have all necessary information about your watch, we will send you an offer.
Will my offer ever change?
We will always lead with our best offer.
While a vast majority of offers do not change, there are a few reasons that an offer may be revised after being authenticated and inspected. The most common reasons for a revision of an initial offer include changes in the model number that was submitted, a misrepresentation of condition or included accessories, or a need for a regulation or full service of the watch after extensive testing.
Understanding the condition of your watch and the accessories it will ship with will certainly help you decide if you'd like to follow through with sending in your watch for inspection and a final offer. If at any time you decide to decline the initial or final offer, we will mail your watch back to you fully insured and free of charge.
How do I send my watch to you once I accept your offer?
When you accept our offer, we’ll email you fully-insured, pre-paid, 2-day FedEx shipping labels, along with instructions on how to pack your watch to send to us.
It is important that you pack your watch a certain way to be fully covered under insurance.
This will require using two cardboard boxes.
- Grab two sturdy boxes, one smaller that will fit inside the larger. You must double box your watch(es). This is a requirement to insure your watch.
- Pack your watch and any boxes or accessories it came with into the smaller box and seal the box. This CANNOT be the original box the watch came in.
- Pack the sealed smaller box into the larger box with bubble wrap and seal the larger box.
- Tape the pre-addressed label to the larger, outermost box. Do not put anything on the box that would indicate that there is a watch or high value item inside.
- Use clear packing tape to tape the box shut.
To schedule a FedEx pickup, call 1.800.463.3669 or drop your package off at a staffed FedEx location. FedEx typically scans tracking upon receipt of the package so your tracking should update quickly. We suggest that you also get a receipt when dropping the watch off, this will be helpful if there are any issues. Do not drop your package off at a drop box as insurance does not cover unstaffed drop-off facilities.
How do I get paid?
When you receive your final offer via email you will be able to select USPS or Courier 2-day Delivery, unless it is a retailer gift card. Gift cards are delivered via email. We process all cash offer payments by check within 2-3 business days of your final acceptance. These checks are mailed via your selected payment shipping method at the time of your final acceptance. If you select a trade offer you will receive an ELITO e-gift card or a gift card from the retail trade-in partner you selected.
How long does it take for me to get paid?
The amount of time it takes for you to receive your payment depends on which offer you ultimately select: ELITO Cash Offer or ELITO Credit.
ELITO Cash Offer
All payments by check are processed within 2-3 business days of your final acceptance and sent via your selected delivery method.
If your check is sent via USPS, delivery can be expected within 5 to 10 business days after the check is mailed. If you select the expedited option (for a small fee), the check typically arrives within 2 business days after mailing. A tracking number is provided for this delivery option.
For international clients, our processor will not allow the mailing of physical checks; therefore, a representative from our accounting team will connect with you to ensure that you are paid promptly.
Once you accept our final offer, we will send a 16 digit ELITO Gift Card Code via email within 1-2 business days following your acceptance.
When applying your 16 digit credit code at checkout, if the final price of your purchase is less than your trade offer, the leftover amount will remain on the gift card. This gift card has no expiration date or extra fees associated with it.